Self-Help

How to Field a Complaint from Your Partner

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"Hi baby."

"Hi"

"Today at work, Sarah…"

"THERE YOU GO! Talking about your damned job again. You're always complaining about your job. You know what I think about that. Why don't you quit if you don't like it."

Ding! It's on. I think you can imagine where this communication is headed.

The goal is to make sure your partner always feels like they can turn to you.

Mammals are different from other animals. When we feel confused, frightened, or overwhelmed, we turn to each other. Harry Harlow, an American psychologist best known for his maternal-separation, dependency needs, and social isolation experiments proved that primates that experienced trauma, like the loss of their mothers, lose the ability to turn to each other for comfort and support. Rather than turn to each other they turned on each other. Establishing and maintaining a secure relationship is of utmost importance to us. One way to do that is to remove obstacles that prevent your partner from turning to you. Overreacting makes it difficult for your partner to turn to you for comfort—especially if they anticipate your reaction being more severe than the problem they are experiencing. Decreasing reactivity will help significantly. You always want your partner to trust that they can turn to you.

Because many of us have not received the best support in the past, many of us do not trust that we can turn to others when we need them. Especially when we have a complaint. We often rehearse in our minds what we are going to say to support our claim, strengthen our shaky confidence, and defend against being blamed for the problem we experienced.

Often, we express our complaints angrily. Anger in this instance is used to disguise, even from ourselves, our insecurity about asking for help.

As the receiver of the complaint you need to be careful not to respond to their upset in a way that escalates the conflict. That takes skill and practice. Here's a suggestion that may help. The next time your partner complains, try saying this:

"I'm sorry that happened. Thank you for telling me."

It's too easy for anything else you say to be perceived as criticism.

Next say, "Tell me more."

You may fear that they might talk forever, but that won't be necessary because you are listening to them. The object, at this point, is to allow them to sense that you are validating their feelings and that you are not criticizing them.

Active listening phrases like, "Awh, Uh Huh" work well.

When they stop talking, ask this question: "How can I make it right or what will fix it?"

They will tell you exactly what they need. The benefit is that you will not have to guess and because you are not guessing, you can meet their needs in the most efficient way possible. Many people fail to get that information prior to trying to work through the problem.

If what they ask for is something you can do, great. If what they ask for is something you need to check on, and get back to them say so. Give them a time when you will get back to them and hold yourself to it. That builds trust.

I know this sounds prescriptive and it is, but this is probably the best thing I have ever learned about how to handle complaints. Complaints handled incorrectly cost businesses thousands of dollars. Mishandled complaints in relationships cost happiness and friendships.

Strengthen your marriage. Learn how to handle complaints.


A New Way to Live

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How do you want to live your life? If you want to make any changes you’ll need to wrestle with that question. Often we get so caught up pursuing the "American Dream," and following the dictates of others, that we fail to ask ourselves what we want. It’s as though pursuing the dream lulls us to sleep.

Too much automatic pilot mode can make you feel dissatisfied. Failure to identify and meet your own needs, clips your wings. Assisting others and following through on commitments can be accomplished without losing yourself in the process. The toll of ignoring your needs is too great. I’m not promoting selfishness nor encouraging you to ignore others. My suggestion would be to keep your needs in focus. To borrow an adage from personal finance, “pay yourself first.” My intuition suggests that if you had more resources, time, money, acceptance, gratitude, or creativity, you would have more to give to those you care about.

Lack of self-awareness may be preventing you from reducing stress and increasing personal satisfaction. If you are working yourself so strenuously that you’re over-extended emotionally, financially, and physically, you can’t be happy.

We all need time to reflect. It’s OK to interrupt what you’re doing to give yourself what you need. Repressing your feelings and desires can make you disappear from your own life. It never works to show up in everyone else's life but your own. Breaking out of that habit requires pressing the reset button and reorganizing your priorities in a more sustainable way.

What would your life be like if you had more disposable time? I don’t imagine you would fritter it away. I believe you would read a book, start a creative project, go to the gym, organize your stuff. These kinds of pursuits would rejuvenate you, increase your confidence and overall competencies, enabling you to meet your other priorities more creatively.

What do you think would happen if you took the time to reflect on your thoughts, feelings, and priorities? You’ll have to decide if you want to stage the experiment and find out. It’s worth a try. You’re worth a try. Your family is worth a try.


Voicelessness in Married Men

Photo by MarinaZg/iStock / Getty Images
Photo by MarinaZg/iStock / Getty Images

According to Harriet Lerner Ph.D. in a recent article, she wrote for Psychology Today entitled

The Invisible Struggle of Married Men.

“Men lose their voice in marriage far more than women do. They may distance or stonewall, telling themselves, ‘It’s not worth the fight.’ They may remove themselves emotionally from the relationship, and then feel devastated when a partner leaves them ‘out of the blue’.”

I didn't lose my voice in my marriage. I lost my voice in childhood. I lost my voice so early I didn't even know it was gone—almost like I never had a voice. Raised by old-school parents who struggled to parent, and who didn't allow a lot of discussion about feelings, my voice never fully developed. Our family was not a democracy. If anything was wrong, you either prayed to Jesus or you stuffed it. I had no sense of any other option when it came to discussing my feelings with my father. My relationship with my parents felt unsafe, and one contributing factor to feeling unsafe was talking too much.

Prior to my own experience with his violence and neglect, I watched my mother for years plead her case to my father only to learn that to talk back to him was not only useless, it was dangerous.

“Mom, please shut up before you get all of our asses whipped.”

“Who broke… Whatever?”

“I don't know.”

Those are good responses for anyone in an abusive relationship. They helped me survive my childhood and have remained difficult to relinquish to this day.

Voicelessness is a symptom of shame. Show me a man who is voiceless and I will show you a man who is ashamed. Shame pressed my mute button years before I got married. In a healthy family, different members are available to talk, provide emotional support, and help mitigate the ill effects of poor relationships with parents. Comfort can be found in them when unavailable from primary sources. I didn't have that luxury. I turned to the streets. I played sports from sunup to sundown to avoid feeling shame about what I was experiencing at home. Avoidance, distancing and stonewalling were my coping strategies that later led to drug use and other addictive behaviors to numb toxic shame. They became a way of being for me. I gave up on trying to discuss my emotional life with my parents or any other adults for that matter. My relationships didn't work that way.

On the playground, my behavior spoke volumes. I could conceal my frustration on the football field, baseball diamond, and basketball court by outperforming my peers thus gaining the acceptance I craved. Later, in the dope house, I expressed myself fluently. “Let me get another one.” My beliefs about both men and women while dormant hindered my ability to connect with intimate relationships I later discovered.

I didn't have much experience with healthy relationships. Superficial friendships built around my secrets made me a great candidate for becoming abusive once I got married. I was afraid of intimacy, of being too close to anyone. Marriage created the perfect conditions that triggered the very same behaviors that I used in my family of origin. I perceived my wife as an authority figure. I was an immature communicator. And, as a result, problems I encountered as a child manifested themselves in the family I created. Intimacy made voicelessness more uncomfortable and difficult to hide. It exposed the flaw in my game. I developed passive-aggressive tendencies from my inability to speak truth to power. I had an aversion to the authority figures in my life and I acted out behind their backs. Marriage forced me to continue what I practiced in all of my previous relationships. There was nothing wrong with marriage.

Alexithymia is the condition of having no words for feelings. Just like my father, I, too, had no words for feelings, except anger and happiness. By the time I arrived at couples therapy, it was rendered ineffective. I would have benefited more from visiting a veterinarian. I cried throughout the entire experience. My software was defective from childhood. It took the destruction of my marriage for me to break free from my previous programming and learn to take responsibility for my voice.

Men can use their voice and still end up voiceless. To compensate for perceiving themselves as powerless victims in relationships with women many men compensate by communicating from an anxious position, yelling and screaming in an effort to dominate or “win" arguments with their partners. That type of communication in relationships often has the net effect of rendering men voiceless in many ways. Yelling and screaming serve to divert the conversation away from the shame the man may feel, and it can emotionally flood and terrorize his partner. The inability to discuss shame and to thwart your partner from expressing his or her needs or concerns renders communication ineffective.

A more insidious problem resulting from voicelessness is how it undermines forgiveness. Without the ability to protest when wronged, any effort to forgive is bogus and rendered ineffective. You have to give yourself the opportunity to voice your outrage and move through that stage before you can let go and try to forgive. Any effort to bypass that stage is like trying to walk before you crawl. To deny your feelings is a denial of your feelings.

Voicelessness cost me much of my childhood and ended my marriage. It has taken individual psychotherapy, domestic violence education, and 12-Step recovery to help me clear my throat.

 

Craving: One Day at a Time

Photo by turk_stock_photographer/iStock / Getty Images

Photo by turk_stock_photographer/iStock / Getty Images

""I crave; therefore, I am. My desires have their desires. I yearn for a multitude of experiences. I'm captivated whether it's salty, sweet, greasy, or moist. If I envision it bringing me joy, give me two of them. You might not understand what I mean if you've never entrusted Pookie with twenty dollars to fetch something while you waited in the rain. Most of the time, I'm not fully aware of myself. I'm too preoccupied with executing the algorithm to take a step back and analyze the software. That's just the way I am, somewhat superficial."

What would Earth be like without cravings? Many of our actions here stem from the motivation to fulfill our desires. Without cravings driving us, how would we accomplish anything? What if the first and only attempt at something brought us lifelong satisfaction?

"Would you like a slice of chocolate cake?"

"Nah, I had one twenty years ago, and I'm still content."

What if we engaged in sexual activity just once and never desired it again?

You must acknowledge the fact that not only do you experience cravings, but you also grow accustomed to people and things. You become accustomed to new situations, and you long for something new once the novelty fades. You step onto that hedonic treadmill, push it to the maximum, and the pursuit for the next pleasurable experience continues—salty, sweet, greasy, and moist.

But what is craving? Is it a thought that generates a feeling or a feeling that produces a thought? It could be both. Does it truly matter?

According to Dr. Katrin Schubert, author of "Reduce Cravings: 20 Quick Techniques," "Most of us experience cravings for pleasurable things like food, drinks, shopping, or sex. This doesn't imply addiction to those substances or behaviors. Cravings are natural and only become problematic when we can't control them, negatively affecting our well-being and quality of life."

We perceive the world through our senses, any of which can trigger thoughts and memories that give rise to cravings. However, cravings serve as a means to avoid unpleasant thoughts and feelings, at least temporarily. One of the most effective ways to evade an uncomfortable thought or feeling is by replacing it with a more pleasant and less challenging alternative. This subconscious mechanism repeatedly occurs to shield ourselves from confronting difficult emotions. You can relinquish your responsibility to your cravings.

An alternative approach is to accept the fact that uncomfortable feelings are inevitable. They are an essential part of being human, a natural facet of life. While your feelings may trigger cravings, you don't have to act upon them. You can meditate, take deep breaths, and allow the desires to pass. You can turn to a trusted friend and openly discuss your urges, diminishing their power by realizing everyone experiences cravings. You can surrender. Cravings, distorted thoughts, and unpleasant feelings lack the power to impede you. You are free to choose. Like storms, urges can fade away.




 

Effective Skills for Communicating Anger

"Effective emotion regulation is key to satisfying relationships and long-term health and well-being, and the more we learn about emotions, the more constructive and adaptive our regulation can become."

                                                                                      —T. Wranik and K.R. Scherer


What we don't understand about anger can hurt us, and the people around us. Every day the media bombards us with story after story about violent crimes from around the world. One thing most accounts have in common is anger. Someone flew into a rage.

During our evolution our ancestors’ ability to anger quickly, to deter and defend against threats, helped them survive in a predacious environment. However, as we continued to evolve, live closer together, and more effectively manage predators, our need for rage decreased. But our propensity for it remained. Today, to avoid killing each other over slight provocations we need to both learn and unlearn important things about anger. Our happiness and survival depend on it. We need to accept our anger and learn how to manage it. It’s difficult to create a fire drill if you don't believe you will ever face a fire. Accepting anger enables us to be proactive rather than reactive. Prediction is the basis of control. If you can predict an event you can better prepare for it even if you totally can't stop it.

We need to unlearn that anger must be expressed, at least in the way most people think of expressing anger. It's a myth that we fill with anger and need to blow it off like steam from a kettle. Years ago, the Primal Scream movement encouraged participants to release pent up anger and aggression by screaming at the top of their lungs. That misguided practice continues to compel some people to vent their frustration by beating a pillow, hitting a heavy bag, or “keeping it real” by expressing exactly how they feel without considering the effect such behaviors may have on the people they are mad at or on bystanders. Rehearsing expressing anger tends to prime one for their next angry episode. Also, expressing anger, even when not directed at someone, can have unpredictable social consequences—friends and peers may avoid you.

Another erroneous belief is that people or situations make you angry. That belief also needs to be unlearned. When situations occur that provoke anger the way you appraise the situation, and the meaning you assign to that appraisal, can turn a pilot light into a raging fire. The way you see it and what you tell yourself about what you see determines how well you manage your impulse to rage. This is paradoxical because people and situations do actually trigger our anger, however, the way you appraise the situation determines whether you express anger constructively or destructively. Shakespeare was correct, “thinking makes it so.”

Most people agree: anger can be destructive. But what about anger’s positive qualities? Anger surfaces when our needs go unmet. When we witness injustice in the world, anger compels us to act on our own behalf or on the behalf of others. Civil rights icon Rosa Parks wanted a seat on the bus, and she got angry when ordered to get up and move to the rear of the bus. Her anger at the injustice of racial segregation in the Jim Crow South changed the course of history.

In intimate relationships, anger often indicates that we care about some issue. Used appropriately, anger can have a positive effect. Since anger is inevitable, it is also predictable.  Prediction is the basis of control. We might as well recognize our mistaken beliefs and learn how to constructively use anger to improve our relationships. We can stop feigning surprise next time our blood boils, and take this opportunity to be proactive rather than reactive and learn how to effectively express anger.

According to C. Nathan DeWall Ph.D., it is theorized that self-control is comprised of three distinct systems: learning, skill, and a limited energy resource. We need to learn about our emotions to manage them more effectively. It takes skill to know not only what to do intellectually when we get angry, but also how to manage our behavior to meet the challenges posed by difficult emotions. All of us have only so much energy per day. Once we deplete our daily energy allotment, we don’t have it available to help us control our impulses or to manage other difficult tasks. A useful way to monitor our limited energy resources is to use the acronym HALT reminds us to avoid becoming too Hungry, Angry, Lonely, or Tired.

We need to learn about our own emotions and the emotional lives of others if we plan to improve how we deal with anger. An interesting characteristic of anger is that it is described as a "secondary emotion." Usually, when we feel anger some primary feeling such as guilt, shame, or vulnerability has been tripped, and anger signals to us and to those around us that a threat is present. Anger swells quickly not only to help us mobilize against the threat but to also help us save face among our social group. In this way, according to Raymond Novaco, anger serves as a form of image control. Anger communicates to others that “I am angry, leave me alone or I am willing to defend myself now.” That's a great feature for guys running around on the savannah hunting for protein, but not so valuable for your intimate relationships.

A better alternative today is to recognize threats, appraise situations accurately, and use words to express how you feel—provided you don't have to run. Running is still a great survival skill. Cultivating emotional intelligence provides the best opportunity for us to keep our inner caveman in check, avoid jail, and maintain both our employment and our relationships.

We all get angry. The point I’m making is not how to avoid anger but rather to express anger effectively and constructively. To that end, one of the best skills one can learn is how to calm down. We get angry for various reasons. One of the biggest reasons is that we sense danger. Before you attempt to calm down you must feel safe. Move to a safe place and make the effort to calm down. When we feel angry or anxious our breathing becomes fast, loud, shallow, and irregular. To calm down, bring your attention to your breathing and do the opposite: breathe slowly, quietly, deeply, and regularly. Thich Nhat Hanh says he can control his anger in three breaths. He’s a Buddhist monk. Don't expect to corral yours that efficiently; he's practiced meditating for years. The point is your breathing controls your nervous system. When correctly used it is very effective in regulating your emotional states.

Other than getting to safety, take care of your anger before you attempt anything else. When it comes to stress we all think we're better at managing it than we really are. We often make situations worse when we attempt to solve problems under duress with adrenaline coursing through our veins. This idea goes back to the myth that we have to get the anger out. Don't fall for it. Take the time to calm down. If you attempt to resolve a problem between you and another person while agitated, mirror neurons in your brain activate mirror neurons in the other person's brain and both of you will most likely get upset. Calm down first.

What you say to yourself when angry is important. Pay attention to negative self-talk. This may be challenging because you’re upset and you may have never considered your internal dialogue or tried to change it. Saying soothing words to yourself will help you avoid boiling over.

Optimally, in an intimate relationship, approach your partner with a soft heart, soft eyes, soft voice, and soft hands. It helps to build trust. Remember human beings, when frightened or overwhelmed, turn to each other. It's only if we have experienced some previous traumatic event that we turn on each other.

Use your words. If you are unable to express your complaint succinctly, you are either not calm enough or you have not thought about the issue well enough to discuss it effectively. Words formed into “I statements” can be very effective because the structure of the “I statement” helps you articulate the problem without blaming your partner. The object is to state the problem, how the problem makes you feel, and what you need from your partner to correct it. Here’s an example. “When you’re late coming home, I feel worried. I need you to call when you are going to be late.”  Another useful approach is the “XYZ Statement.” Here’s an example. When X happens in situation Y, I felt Z. Both “I Statements” and “XYZ Statements” are non-blaming. Remember, conflicts are expressed through language. How you say things, the words you choose, can be the difference between a successful outcome or a broken relationship.

Relational statements make clear what the relationship means to you. Relational statements also help you remain calm by reminding you to remember that you are having a conflict or disagreement with an intimate partner—someone you care about. Here are some examples of relational statements. “This issue is important to me.” “You are important to me,” and “Our relationship is important to me.” Relational statements, when properly used, express the positive value you place on the relationship between you and your partner and increase intimacy while reducing anger and frustration.

Listening to understand can help keep you and your partner calm. Listening is the first step toward validating feelings. Invalidation can ignite anger and escalate a conflict faster than gasoline and matches. Listen so that you can respond to what you hear rather than the voice in your head that is often emanating from the most primitive regions of your brain—the part that only understands fight or flight. Remember, you're angry at an intimate partner, someone you care about. Listening helps you suppress impulses which is the key to expressing them constructively rather than destructively.  

Anger management takes practice, honesty, open-mindedness, a willingness to stay calm, positive self-talk, compassion, the expression of your feelings using “I Statements, XYZ Statements, and Relational Statements, and active listening to validate and understand the feelings behind your partner’s words. Controlling your emotions is worth it. Practice for yourself, your partner, and for the world.

 

Who Can Be Affected by Domestic Violence?-Domestic Violence Education

Domestic violence affects us all regardless of race, sexual orientation, and religion. This video is for anyone seeking education about domestic violence. It offers tips on what to do if you suspect that you or a loved one are in an abusive relationship. 

SUBSCRIBE HERE: https://www.youtube.com/channel/UCi_wu8p1Kcc3VxyV4NZ6TZA

 

Sponsorship

               The 12-Steps

               The 12-Steps

When I first began attending 12-Step meetings, I heard, “Get a sponsor and work the steps.” I didn’t know what they were talking about. One evening, while standing around after a meeting a man walked up to me and asked, “Do you have a sponsor?” I said no and he offered his services. I had no idea what sponsorship entailed or what his role would be in my life. Like most social situations I found myself in at that time, I wanted to fit in, so I agreed.

Because I didn't understand what sponsorship meant, he remained my ornamental sponsor for quite some time. It took dating a woman in the fellowship before I got a clue. When I found myself in an embarrassing, painful, public break-up with a popular woman who processed her feelings about me and our breakup by putting me “on blast” in meetings, I began to call my sponsor more frequently. Hurt, angry, and resentful I started reading the literature and going to additional meetings. Having committed to 12-Step recovery, I refused to leave the program. Together, my sponsor and I worked up to the fifth step. At that point, he rekindled a relationship, got married, and moved away.

Enter my second and current sponsor. By that time, I realized the importance of step work and I wanted to complete the process I started. Spiritual smugness felt too good to stop working the steps. My new high became walking into meetings and comparing myself to others who were not working the steps. That downward comparison became my new fix. I chose my next sponsor after observing him in meetings. He possessed numerous qualities that made him ideal for me, even if I didn’t know it at the time. He seemed to lack anger, hostility, and authoritarianism.  He appeared calm and relaxed which attracted me because I never felt safe around angry, hostile authority figures.

Like any addict, I am recovering from turning to drugs rather than people when I feel anxious or overwhelmed. I'm recovering from immense shame which makes me fear intimacy. I often projected my problems onto women, blaming them for my internal discord.  As my recovery progressed awareness shed light on my problems with male role models. I began to recognize misinformation I received from men and society about masculinity and manhood. Through my relationship with my sponsor, I have been able to not only explore my emotional life, but take responsibility for it, remain drug-free, and cultivate happiness.

Somehow recovering addicts before me discovered an effective way to recover from trauma. I always found myself hurt by the people I was in relationships with. Addicts understood recovering people would need to turn to the very thing that may have harmed them—relationships—in order to heal. From trial, error, and ingenuity they created sponsorship.

As I progress through recovery and the 12-Steps, my relationship with my sponsor deepens. Working with him, exploring my emotional life, improves all my relationships. As we learn from our literature “we don’t heal in isolation.” Through sponsorship, I practice honesty, open-mindedness, courage, willingness, and vulnerability. Sponsorship taught me how to trust myself and others.

When men stop fronting on each other, drop their masks, and share their emotional lives with each other they develop intimacy. Many men never get that opportunity and later end up placing too much weight on women to care for them emotionally. With no men to bond with and placing too much emotional weight on women, they lose.

Last week, while sitting on a bench talking to my sponsee, I saw my sponsor in the distance, walking to his car. I felt emotional as I thought about how long he and I have worked together, how much I have learned about myself, and how much my heart has expanded due to our relationship. When anyone complains about their relationships, I remain silent. When others lament about unhappiness, I yield the floor. When someone gripes about being lonely, I stand down. Today, those are not my issues. Through sponsorship, I have been able to improve mutual satisfaction in all my relationships. Considering my sponsor’s role in my recovery, I felt myself getting emotional. My eyes began to well up and my heart felt full as I watched him walk away. I believe in the therapeutic value of one addict helping another.